We recommend arriving 5 to 15 minutes before your session to ensure you are ready for your treatment. Appointments officially begin either at the scheduled time or at the first moment of contact, whichever occurs first. For 60-minute sessions, missing 15 minutes without notice results in cancellation and full payment. For 75-minute sessions, the limit is 20 minutes, while 2- to 3-hour sessions have a 30-minute grace period before cancellation and full billing apply.  ​ If you notify us of a delay within these specific time windows, you may still utilize the remaining portion of your session at your therapist’s discretion. We understand that unexpected events occur; therefore, each client is granted one emergency last-minute reschedule, provided we receive a phone call before your scheduled appointment time has fully concluded.